Choose your support plan,
and let us care about your website

We will contact you immediately after your subscription to the support plan is confirmed.
When you subscribe annually, you’ll receive 2 months as a gift.

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Balance

$70/mo.

Ensure your website works smoothly
and tasks get resolved within 24 hours.
Support for one website.

  • Unlimited WP support tasks
  • One task at a time
  • Detailed report for each task
  • 24-hour response time
  • 24/7 support
  • Plugins, theme & core updates
Sign Up

👌Most popular

🤸
Equilibrium

$120/mo.

We ensure your website’s speed and stability, with tasks resolved within 12 hours or less.
Support for one website.

  • Unlimited WP support tasks
  • One task at a time
  • Detailed report for each task
  • 12-hour response time
  • 24/7 support
  • Plugins, theme & core updates
  • Caching & Speed Optimization
  • Core Web Vitals
  • 24/7 Uptime Monitoring
  • Nightly Backups to the Cloud
  • Security Hardening
Sign Up

🧘‍♀️
Serenity

$230/mo.

Priority support and solutions to any, even non-standard, tasks.
Support for one website.

  • Priority support
  • Small design tasks
  • JS tasks
  • Hosting support tasks
  • Unlimited WP support tasks
  • One task at a time
  • Detailed report for each task
  • 8-hour response time
  • 24/7 support
  • Plugins, theme & core updates
  • Caching & Speed Optimization
  • Core Web Vitals
  • 24/7 Uptime Monitoring
  • Nightly Backups to the Cloud
  • Security Hardening
Sign Up

🧚
Balance

$85/mo.

Ensure your website works smoothly
and tasks get resolved within 24 hours.
Support for one website.

  • Unlimited WP support tasks
  • One task at a time
  • Detailed report for each task
  • 24-hour response time
  • 24/7 support
  • Plugins, theme & core updates
Sign Up

👌Most popular

🤸
Equilibrium

$145/mo.

We ensure your website’s speed and stability, with tasks resolved within 12 hours or less.
Support for one website.

  • Unlimited WP support tasks
  • One task at a time
  • Detailed report for each task
  • 12-hour response time
  • 24/7 support
  • Plugins, theme & core updates
  • Caching & Speed Optimization
  • Core Web Vitals
  • 24/7 Uptime Monitoring
  • Nightly Backups to the Cloud
  • Security Hardening
Sign Up

🧘‍♀️
Serenity

$280/mo.

Priority support and solutions to any, even non-standard, tasks.
Support for one website.

  • Priority support
  • Small design tasks
  • JS tasks
  • Hosting support tasks
  • Unlimited WP support tasks
  • One task at a time
  • Detailed report for each task
  • 8-hour response time
  • 24/7 support
  • Plugins, theme & core updates
  • Caching & Speed Optimization
  • Core Web Vitals
  • 24/7 Uptime Monitoring
  • Nightly Backups to the Cloud
  • Security Hardening
Sign Up

Have questions?

If you have any additional questions,
please email us at: support@serenity-wp.com
We’ll answer by 1 hour.

Absolutely! Whenever you encounter issues with your WordPress website, feel free to reach out to our support team without any restrictions on the amount of assistance you can seek.

We specialize in handling basic WordPress tasks that can be completed within 30 minutes. If you require more advanced support or have complex issues, we offer project-based assistance, which will be billed separately in addition to your monthly subscription.

Our goal is to address individual support requests within 24 hours for Balance plan users. Equilibrium plan users can expect a response within 12 hours, while Serenity plan users will receive responses within 8 hours. But we’ll try our best to answer as soon, as we can in any plan.

Absolutely! We have a little global team, so we stand by our commitment to being available around the clock, 365 days a year, including holidays, through our Helpdesk.

We focus on one task at a time. But rest assured, we work swiftly so you can submit another request as soon as possible.

Yes, we do. If you need development work or encounter challenges that demand more extensive attention than what our support plans cover, we’re available for project-based work. Please get in touch with us for further details.

Simply send an email to support@serenity-wp.com, and we’ll assist you promptly.